What is Your Returns Policy

What is your returns policy?  What if it doesn’t work for me?  What is I am not happy or need to exchange something?

We have a no hassle returns policy.  If you are unhappy for any reason, just send the item back to us within 30 days for a full refund of your order. We do not refund expedited shipping charges.

Returns really are no hassle:

  • It is cool if you used the system, that was the point!  We will still take it back.
  • It is cool if you buried the wire, we will still take it back.  (If you can’t return it, we will just charge you the regular price for the wire you kept)
  • The 30 days starts from the time you receive the package.
  • Pretty much the only time we don’t take returns is if it is after the 30 days, or the unit is seriously damaged.

We are really confident that if you take the time to put in your system and do the training (with a little help from us), you and your faithful hound will be happy with the results (see our testimonials).  We are really proud of the great results our customers get, so if you aren’t totally satisfied, we feel like the least we can do is give you back your money. 

To make a return, just email us at returns@dogfencediy.com.  We will promptly send you a Return Authorization Number.  You will slap that on your package, ship it back to us and we will refund your purchase to your credit card.

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