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– November 21, 2017
Unfortunately, I already purchased ($25 on Wish) before finding this site. I’m moving into a house soon and the holidays are coming up, so I wont be able to shell out the money for a good system until after. I don’t mind doing the work but do you think its worth it, to install (maybe up thicker wire), for it to last a couple of months?
ADMIN – Hi Rick. The thicker wire may help boost the signal a tiny bit but will not make much difference when it comes to the transmitter. You need a transmitter that can push the signal through the wire reliably. We would be happy to help you find a better system for your needs when you are ready!
– September 4, 2017
I purchased this fence on eBay for 60 dollars, I have been trying to contact the seller for a refund. I have a four month St. Bernard and when I put the collar on him and also a collar on my wrist to test it out. Within seconds of stepping outside these collars burnt both of us. I received a second degree burn to my wrist. As for Charlie (my pup) I am very thankful he has a lot of puppy fire and just burned him slightly.
I am looking for a better fence but I’m very frightened for this to happen again. After researching your page and reading your reviews and answers I was very impressed and I trust in your opinion on this site.
Also if you have any helpful hints on how to get Charlie to trust in a a nother collar for a fence I would be open to any suggestions thank you
https://www.ebay.com/itm/112378282338 ( beware of this seller)
ADMIN – Hi Tammy. We do not recommend this fence for anyone. I am sorry that you and your dog are having such a bad experience! If you decide to try another electric dog fence, I would recommend visiting our Dog Fence Review page to see which systems we do recommend. Next, you will want to do some things to help Charlie associate the electric dog collar with positive things. I would try turning the receiver collar off and let your dog get used to wearing it inside the house. It is also a good idea to persuade your dog to go outside and play in the pet containment area as a family with lots of toys and treats! Sometimes it can help if you do this after a walk when your dog is most relaxed. It really helps if you are confident and strong leader during this time. And remember, just take it slow. Dogs will adjust in their own time. It may take your dog a couple of weeks. The key is to make the pet containment area a fun place for your dog! Once Charlie is used to going outside again and does not seem fearful, then begin with Step One of dog fence training again. You can find information about the 4-step training program on our Dog Fence Training Page.
– August 7, 2015
I have bought two of these systems already the first one the wire broke so many times I had to keep replacing it so I upgraded the wire to 18 gauage but now the box and plug get so hot that I cant keep it plugged in all the time after 10 or 15 mins of being plugged in I could smell it burning the first box burned up my dogs trained now but still likes to lay close to the line so I just plug it up every now and then to show her it still works.
ADMIN – Hi Robie. I’m sorry to hear about your electric dog fence. We do not recommend using the Smart Dog In-Ground Pet Fencing System HT-023 dog fence. This dog fence has a very short life span. What is the age, weight, breed and temperament of your dogs? What is the size of the pet containment area? Answering these questions will help me match your dogs to the best electric dog fence system.
– June 6, 2015
We have installed this system and have tested it by walking around the perimeter and the collar is beeping like crazy all over the place.We are standing 7ft. away from the wire and the collar unit is beeping like mad!What is the problem.
ADMIN – Hi Johnny. Unfortunately, the Smart Dog In-Ground Pet Fencing System HT-023 costs around $50 and is a poor performing dog fence. We do not recommend this system due to poor performance issues.
– January 23, 2015
Agree with everyone on here it is complete rubbish I had my suspicions as soon as it said on the box MADE IN CHINA (sorry) but it worked well for first few days then constant wire breaking, you could breath on it and it would break, and now two collars have suddenly stopped working, husband even took it apart but nope they are completely and utterly broken SO PLEASE DONT BUY, also as above comments it does give dogs shocks when they are well away from boundary, now looking at installing a better system as we need it with a beagle and now the poor thing is on a chain until we can get sorted, moral of the story DONT BUY.
ADMIN – Hi Jackie. The unbranded Smart Dog system is a bare bones offering, priced at around the $50 mark and creeping into independent discount stores. I agree, the Smart Dog Under Ground Pet Fencing System HT-023It is one to avoid. What is the age, weight, and temperament of your Beagle? What is the size of your property? Do you plan on containing your pet in a perimeter loop?
– November 28, 2014
Bought this system a month ago and have changed the battery 3 times already in the collar. Dog is trained and doesn’t go near edges where wire is. Please explain. These batteries cosy €5. Each!!! Is there a problem with these collars?
ADMIN – Hi Michelle. I’m sorry to hear about your dog collar. The Smart Dog HT-023 Dog Fence system is the lowest priced system on the market. The dog collar uses a pricey 6-volt battery and is not as durable as other dog collars on the market. Also, the dog fence system can sometimes issue an unintended correction to your dog. Not to mention, the Boundary Line has a tendency to move a lot. This is similar to what happens in a Wireless Dog Fence system. This could explain why your dog is apprehensive about going near the Boundary Wire. The 1,000 feet of 28 gauge Boundary Wire that comes with the Smart Dog HT-023 Dog Fence system is very thin and can break easily. The third generation of the Smart Dog HT-023 Dog Fence system is coming out soon and will correct some of these issues.
– January 31, 2014
Hi admin we’ve purchased the 023 kit offline and we are happy with it for our beagle just the battery only last a few weeks in the collar.. we just had alot of rain and the collar has died I am wondering if we can purchase a collar that will suit this system we’ve already got??
ADMIN – Hi Renae, unfortunately, there is no add on collar to buy for that system and there are no compatible collars available.
– December 1, 2013
Hello, we just bought the Electronic Pet Fencing System online. We set up and tested it. Only one of the collars actually sends a correction. How do I get another collar? Thanks.
– July 20, 2013
ours goes off right round the walls of the house for no reason we have set up the basic single wire loop with new upgraded wire and i have even tried running it off the gen set and taking the loop way away from the house to make sure its not the house wiring feeling a bit annoyed about now
– May 27, 2013
Hi, We need an AWG24/AWG30 wire wrapping wire for 023 Electronic Pet Fencing system but We are in Hungary. Have you any distributor or reseller in this part of Europe? Pls. be kind let me know how we can purchase it. Best Regards: Zsolt from Hungary
ADMIN – Hi Zsolt,
Afraid we do not ship wire to Hungary (it is heavy and you are much better off buying it locally). You should be able to get the wire locally at a local electrical supply retailer. You just need any single conductor, direct burial rated wire.
FYI – You can use any gauge wire with this system. (Thicker wire is better, the 24 and 30 gauge wire that comes with the system is much too thin and will not last)
– November 20, 2012
Hi I just purchased a hidden electric dog fence, put it all up, tested it all, working fine, then came out today only to find that the lovely little wild rabbits we have have chewed through parts of the wire. Does anyone know if I am able to reconnect the wire in the broken spots using a connector or do I have to purchase a whole new ream of wire? Haven’t even had a chance to test it with my dogs yet! Any help would be much appreciated.
ADMIN – Hi Belinda, Yes, you can definitely splice the broken wires together and it will work. I highly recommend raking ground cover over the wire to protect it from further rabbit damage.
– August 8, 2012
Hi, I too am just finding this review AFTER purchasing and installing. It has worked fine for the first week and now both the OK and power lights are on but I get a chirp and the break lights up about every 30 seconds. My question, is there any way to determine where in the yard the problem is coming from? I have a double loop running approx over 1 1/2 acres. And of course I used the wire that came with the system. I can’t seem to get the collars to activate unless I’m over top of the transmitter box.
ADMIN – Hi Gail, in our estimation, this system isn’t worth troubleshooting. One, the system itself is not reliable and two the wire will not hold up long-term. It is just too thin. However, if you want to locate wire breaks on your fence, the best product for this is the PetSafe Wire Break Locator. You can find this product on our store by clicking on the “PetSafe” title on the menu bar.
– April 28, 2012
Well I got this system and applied the collar like it said. The little joker of a collar is junk and fell apart in 20 minutes ….You get what you pay for people ….In my case, I got junk ……
– April 10, 2012
Je vient d’intaller l’emetteur mais le clignotant rouge bip es ce que c’est normal merci pour vos commentaires.
ADMIN – Hi Dansler,
A flashing red light is not normal, that indicates there is a break in the wire or the system is defective. If you have a good circuit, the light should be solid red. You can test that the system is working correctly, by connecting a small dummy loop of wire to the transmitter and checking to see if you get the solid red light.
Peter O Neill
– March 22, 2012
Hi – Unfortunately I am only reading your review now when I have a problem. I purchased this unit with two collars for 120 dollars in Ireland. I laid down all the wire taking about one day. The system seemed to be working when I eventually joined all the breaks in the wire. I tested without putting on Dogs and decided I would try them following day. The receiver is working but neither collar is receiving and therefore useless. Glad I didn’t get them on my American Aikita and Irish Red Setter. I am heading to shop tomorrow to buy The Pet Safe system with two collars which is going to set me back another 400 dollars. Should have done this first and saved myself grief.
– January 22, 2012
Thank you for this site and your review on the Smart Dog product. I was considering buying this, even though it was clearly a knock-off, because I’ll be using it in a fenced area to help train our young lab/pit not to jump over lower fences within the property and not to rush the perimeter fence in his frenzied barking fits at passing people and dogs.In this situation intermittent performance (not always correcting when it should) wouldn’t be dangerous, and I figured on upgrading the wire anyway. HOWEVER, the reported problems with unpredictable correction (when not near the perimeter) and unpredictable voltage has changed my mind on this.
So, now I’m looking for an alternative. I have a suburban lot, so less than 1/4 acre, and also have a second dog (less of a problem, but should be consistent). I’m definitely on a budget, and don’t necessarily need something that will last forever, but certainly need something safe (for our dogs and our 6-yr old) and would ideally like a collar that can also be used with a remote training system.
Incidentally, can a Motorola walkie-talkie be (safely) programmed to be used as a remote training transmitter?
ADMIN – Hi Sandy,
Happy to make a recommendation. A good inexpensive system for a pit/lab mix would be the PetSafe Stubborn. The collars on that system are also among the cheapest, so if you need to add the second dog that will be helpful. The Stubborn is a good system, the collars are on the large side but that should not be a problem with your dog.
I have not heard of anyone converting a Motorola walkie-talkie into a training collar transmitter, but that is not to say it cannot be done. Afraid that is way out of my realm of competence.
– January 22, 2012
I purchased the 023 from Ebay a few months ago for my 2 dogs (a lab/chow mix and a shepherd/border collie mix). Other than needing new batteries about every 2-3 weeks, it worked really well until just here in the last week or so. It has begun beeping at the transmitter as if there was a break in the line at odd times (most often when it rains), even though no break can be found. Also despite new batteries, the collars frequently only beep if they are literally laid on the wire (unless they are very near another electronic device such as computer or printer). I have never had the problem some have described of dogs being shocked indoors because I followed the instructions and removed the collars when they came in (not like you really need them inside anyway). In trying to figure out what is wrong with the stupid thing, I realized that the booklet says to plug it into a 240 volt outlet despite the plug only having 2 prongs (as a 110 should). What is the discrepancy with that? I realize there probably isn’t much I can do about the occasional transmitter beeping, but Until I can get the funds for a better device, would replacing the collars at least solve the problem with them not warning/correcting the dogs? Either which way, I have come to realize that this was a wasted $50 as far as be fully reliable at containing my lab/chow mix (she’s ok as long as it works properly) , although it did last long enough to get my BC/shepherd mix to stay in the safe area even without collar regardless of temptations.
– November 14, 2011
I completely agree with Sue Staff. My collar shocked my dog even when he was in our garage 20 feet from the line. It randomly beeps at/shocks him and he is so confused where he is allowed to roam on our property. I hate this system!! Tonight I thought maybe his tags on his collar hitting the electronic collar were to blame and just to check my theory, I held the collar against a metal scoop shovel, IT WENT OFF!! Again, holding it against the metal clip on his outside leash made it beep. It shocked him so badly a few days back when we pulled our grain truck up to the house that I could hear his cries in my basement and he was outside!! He was shaking in fear when I found him hiding in the far corner of the garage. Who can I contact to tell them their equipment is faulty? It has ruined my dog!! He is now timid and is scared of his own home!!
ADMIN – Hi Dawn,
Yes, the Smart Dog HT-023 is a sham product that does not operate safely. We advise everyone to stay away from this product and look to Innotek and PetSafe for reliable, pet friendly dog fence products.
Unfortunately, the Smart Dog HT-023 is an overseas product. There is no way to make contact with the manufacture. We had to get our sample through eBay for the review video.
Again for others reading, do not buy this product. It does not work. For an entry level dog fence on a tight budget, look at the Innotek SD 2000 which is $119.95: http://www.dogfencediy.com/reviews/innotek-sd2000/
– November 7, 2011
I bought a cheap 3 collar system. Just because it was cheap!! lol. After buying I read the reviews on this and just was disappointing I bought it. Wrongful Shocking, stuck on shock, and even a claimed “death” (but personally I thought it was her fault)
But I didn’t skimp on the wire. I bought 1500 meters of 18 gage wire. Just because if it didn’t work I could buy a new system without needing to upgrade wire to cover my 3 acres of swamp. Story shorted. It’s JUNK, hasn’t been able to work right once. If I blow on it, it will beep but walk all over the line and nothing happens. The main box says there is no breaks.
But my question is my line is about 14ft from the (street) sized power lines and about 18ft below them. How would I know if the utility lines were interfering? I’m looking at sports dog 100acre model, so should I just wait and see how the sports dog works or is there something I can do a head of time? My system is a simple Perimeter set up.
ADMIN – Hi Xaydin,
There will be no problem with that much distance between the powerlines and your boundary line. Overhead lines are never an issue.
If you were much closer (within 6 feet), what you would be on the lookout for, is to ensure that the dog fence signal was not jumping into your electrical system – this causes all the wiring in your house to act like the dog fence and trigger the collar. But again, this should be a non-issue for you.
– September 5, 2011
Hi, I have a question. There are so many inground fences made by many manufactures. I have 2 acres and an adult Dobie and 2 four months old pups. What is the best inground system that my money can buy ? Also I want a heavier gauge wire like an 18 or 16 gauge wire. Can you help me ? looking for a great system. Not sure where to go!
ADMIN – Hi John,
Are the pups dobermans’ as well. If so, the Innotek IUC-4100 would be a good choice, as would the PetSafe Stubborn. Both are good reliable systems that should not have any problems with 2 acres or a doberman. The Innotek is a smaller, rechargeable collar. The PetSafe is bulkier and uses a disposable battery but is a bit cheaper.
All the systems come with 20 gauge wire standard, but can be upgraded to 18, 16, or 14 gauge when you get to the checkout page.
PS – if you wait till the pups are 6 months before training them, they will train much faster and the process will be much easier.
– July 30, 2011
Why didn’t I read this website first. Just received second collar from supplier as first one stopped working as soon as it was put on the dog. Second one is dead now, no lights no beep no charge. Seems to be electrode section of receiver, when opened up and disconnected from charging unit then collar will charge. However, same thing will happen again. Anyway, the bottom line is…. It’s cheap for a reason, and that reason is ….. It’s crap…!
– July 19, 2011
Thanks so much for all of the valuable information on your site! I recently purchased an inground fence system for my dog. Yesterday, I put the wire in the ground with sod staples and when finished, the box indicated that we were ready to go. Well, as soon as I started testing the collar, it was a little “iffy”. It seemed to work after we kept adjusting the box and when the dog came too close to the boundary, it would beep. But in the house and even on our covered porch, the collar just beeps and sends corrections. Some corrections are mild and some are stronger. It is no where near the boundary line. I even tested it outside and it just seems to beep and send corrections spontaneously. Does that mean there is a malfunction? The collar has no adjustment setting on it. The box has an on and off knob that you can adjust. This was a cheaper model bought from ebay and there really isn’t even a namebrand anywhere on the unit itself. Now I am a little nervous that we bought something that may not be great. If that is the case, would I need to buy a new collar and unit? Could I still use the same wire that took me hours to put around my house with another unit? Thanks a lot, Heather
ADMIN – Hi Heather,
We reviewed a couple of the cheap generic models like this one and found similar variability – where the boundary would move or the collar trigger for no apparent reason. I would avoid using them, I certainly wouldn’t use them on my dogs.
The wire on all systems can be used interchangeably – you can plug any transmitter into the wire and it will work fine. Note however, if it was the very thin thread like wire that you get on some of the thinner systems, you might want to replace it now – it does not tend to hold up very well in the ground. It will not make any difference for the transmission of the signal – it will just be more prone to breaks particularly in acid soils.
– June 16, 2011
I have been suckered in just like everyone here. I have bought it via ebay but yet to install it. I was just going to upgrade the wire to at the least 20 gauge because this system in going on 3 acres But now I’m reading all these shock story’s and not working. I’m having second thoughts.
The problem I have is I have 3 dogs I need to contain and 2 are “sensitive” or ‘better trained’, and the other is an older temperamental male. Ranging weights from 70lbs to 140lbs and still growing.
I’m just real afraid of the thing shocking them while we’re at the kids soccer game. The whole point is to give them indoor/ outdoor privileges while protecting our yard and livestock.
But has anyone have experience after upgrading wire size or using any other methods.
– December 26, 2010
Whats the alternate collar? I wouldn’t mind a smaller/better one.
ps. Had to lol at Sue Staff fake story, seriously,the battery doesn’t put enough out to put you in hospital , let alone do much more than a tiny buzz on a dog 😀
ADMIN – Hi Liz,
There are some much better alternatives depending on your dogs breed, temperament, and the size of the property. If you want something smaller and better, the PetSafe Little Dog is a good choice for dogs under 12lbs and the Innotek Ultrasmart IUC-4100 is a good choice for dogs over 12lbs.
We have no idea about the truth of Sue’s story. But, one thing to note – all the dog fence systems can put out a stronger correction than you would think based on the small battery. They use a capacitor to store up a lot of charge over a period of time, then let it out in very short burst to give a more intense correction.
For example the PetSafe Stubborn can have a very small correction despite having only a 9V battery. Many of us as kids have licked a 9V battery and got a slight tingle – the zap from a PetSafe Stubborn is much stronger than that tingle despite coming from the same battery.
– August 27, 2010
I too purchased this item on ebay. Wish I had seen this first. This item does not work at all. I thought I had it set to give my dog enough warning before getting zapped, but half the time it didnt work. When I turned it up slightly, it started beeping before I even got out of the door. I am currently looking for a replacement fence and wanted to know if I can use the wire that is already in the ground with a different system? Does anyone know?
ADMIN – Hi Jennifer,
That Smart Dog wire will work, but is really flimsy and the insulation is not right for in ground installation. This means that it is prone to breaking and corroding out – in the long term (about one year depending on your soil type) it will need to be replaced. But you can make do with that wire in the short term.
– August 1, 2010
Does anyone know where we can buy another collar?
The one that came with the fence doesn’t beep at all anymore and only shocks my dog.
We’ve already installed the fence, so we now need a collar that will work with it.
ADMIN – Hi Melody,
Unfortunately, you’re best bet is to look on Ebay. I don’t think anyone sells the collars separately.
– July 10, 2010
Any help you can get in stopping this item from entering the US would be greatly appreciated. I am trying to gather information on this to turn over to the CT State Attorney General’s office, the CT Humane Society, the Better Business Bureau, and a LAWYER.
Our son purchased this “invisible fence” from an individual on E Bay. He says he tried to contact the person and got nowhere,.
On Thursday, this is what happened: While trying to acclimate the dogs (he has a German Shepherd and I have a Shepherd Rottie mix), the system started “announcing” way before the boundaries. My dog was INSIDE OUR HOUSE when my husband came home from work and turned on the tv with the remote control.
Instantly, both dogs began screaming and thrashing about on the ground. I never want to hear screams like that again, and cannot get it out of my head. My dog was being “electrocuted” by the cheap damn system and almost went through a sliding door to get away from it. Of course with the collars on their necks, that was impossible. I grabbed her and as I unclipped the collar with one hand, I wrapped the other hand around the collar itself.
I myself was shocked to the point where it short circuited my heart. YES, IT DID. The fire department, police and ambulance responded and I was transported to the emergency room of our local hospital. The doctors there were unable to find any information out about this system.
I AM FURIOUS and also had to spend 24 hours in the Telemetry Department of the hospital on a heart monitor. My BP shot up to 227 over 127 and the ambulance had to pump me full of nitro before being able to safely take off.
The trauma, expenses and effect this has had on everyone in this home and our doors is inexcusable. Someone needs to be held accountable for htis and will be if I die trying to do so.
Had my son perhaps seen your website before buying this from E Bay, it could have been avoided. I am totally furious and like I said, want satisfaction for this.
Please help as much as you can and spread the word about this incident. The ER doctors said if a small child had been “zapped” by this, there would have been an almost guaranteed fatality.
How products can enter the US from China without proper testing and registrations is dumbfounding. Their literature should be composed according to EPA, CPSC, etc. regulations and the distributor should be listed clearly on the packaging so that they can be contacted by US authorities.
Thanks for your help and please spread the word.
– June 1, 2010
I just installed mine. What a peice of Junk. I wish I would have found this site first. It is so inconsistent. Sometimes it correct and sometimes it does not. I thought that I had it adjusted and so I put the collar on my dog and the thing shocked him no matter where he was in the containment field, even in the middle. I will not subject my dog to such punishment again. The people that made this ought to be brought up on animal cruelty charges.
– May 2, 2010
I just installed mine … my fingers are crossed. so far so good the collar functions fine i just need another collar wish me luck.
– February 19, 2010
I totally agree…..I have had nothing but problems with the collar and wire. I had the collar replaced once already and the one I have now doesn’t produce any audio signal. Mine also goes thru batteries every 6 weeks or so.
– January 22, 2010
I completely agree. I bought this on eBay. It took about a month for them to send it to me and it didn’t working a week later. I wish I read this first.
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