Dog Fence DIY Satisfaction Guarantee

PRICE PLEDGE
We have the lowest prices you will find anywhere among authorized resellers. If you find a lower price from an authorized retailer, just let us know and we would be happy to match it. Just give us a call at (888) 936 – 4349 or email us at pricematch@dogfencediy.com.

Shipping is free within the 48 continental states on any order over $200. Please note, only air shipping options will delivery on Saturdays and UPS does not delivery on Sundays.

We want to make this easy!

HASSLE-FREE RETURNS
We have a no hassle returns policy. If you are unhappy for any reason, just send the item back to us within 30 days for a full 100% refund of the items you purchased. We do not refund expedited shipping charges (e.g. overnight delivery).

Returns really are no hassle:

  • It is cool if you used the system, that was the point! We will still take it back.
  • It is ok if you buried the wire, we will still take it back. (If you can’t return it, we will just charge you the regular price for the wire you kept)
  • The 30 days starts from the time you receive the package.
  • Pretty much the only time we don’t take returns is if it is after the 30 days, or the unit is seriously damaged.

We are really confident that if you take the time to put in your system and do the training (with a little help from us), you and your faithful hound will be happy with the results (see our testimonials). We are really proud of the great results our customers get, so if you aren’t totally satisfied, we feel like the least we can do is give you back your money.

To make a return, just email us at returns@dogfencediy.com. We will promptly send you a Return Authorization Number. You will slap that on your package, ship it back to us and we will refund your purchase to your credit card.

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{ 2 comments… read them below or add one }

Frank Sajeski November 24, 2010 at 11:50 am

I took several hours trying to get a complete perimeter on by property and could not get one with out breaks in it. I tried 5 locations for the Wifi transmitter and reduced the perimeter several times to avoid obstacles. It just didn’t get the job done. When I first recieved the unit the first transmitter didn’t work at all, the manufacture did send a new unit and I received it the next day. They were very good. I’ll be returning this with the working receiver. Frank Sajeski

Oriana July 25, 2009 at 4:36 pm

I recived a fence and would like to get my money back and send it back i have called tech support and was told that it was not strong enogh for my dog.

ADMIN – Hi Oriana,

Sorry it didn’t work out for you. We have sent you a note via email telling you how to return your system.

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