Free Shipping on Orders Over $200
We offer FREE UPS Ground Shipping within the Continental United States (48 States) for orders over $200. Orders placed before 1pm on weekdays will ship the same day. For most orders, shipping time is 2-3 business days.
Bonus Wire Break Kit
Our bonus wire break kit, included FREE with all wired dog fence system purchases, helps you repair a break in the boundary wire. The kit includes extra wire, two wire nuts, and two waterproof capsules to keep your splice watertight.
The kit also includes an RF choke which helps you locate a break on an Innotek system (For use with Innotek IUC 4100, IUC 5100, SD 2100, SD 3000, and SD 2000 only). The RF choke makes the dog fence boundary wire make a throbbing noise that you can hear on any AM radio. You can find the wire break by listening for the point where the throbbing noise becomes weaker. [Note, for other brands of systems, the RF choke does not work .. check out the link for more details on finding a dog fence wire break
Bonus Dog Fence Experts Guide Book
The 90-page fully illustrated Dog Fence Experts Guide book is available for FREE immediate download when you place your order. The book takes you step-by-step through installing your dog fence system and training your dog. The book distills our experience, helping you get your dog contained faster and more easily. The dog fence experts book
is also available on it's own for $24.95
When you place your order, a link to the Dog Fence Experts book is instantly sent to you within your confirmation email.
Low Price Guarantee
We strive to have the lowest prices of any authorized retailer. If you find any of our products at a lower price from an authorized retailer, please let us know and we will be happy to match the price. For a price match, call us on (888) 936 - 4349 or email email@example.com
We are an authorized retailer for all the products we sell. This means you are guaranteed to get a new first quality system, the full manufacturer's warranty, and great service.
30 Day Easy Returns
We are proud of our easy
returns policy. If you are unhappy for any reason, just send us back your purchase within 30 days of receipt for a full 100% refund of the items you purchased. If your order is under $200, we even refund the shipping charge you paid. However, we do not refund the cost of premium expedited shipping (i.e. UPS Overnight, UPS 2-Day or UPS-3Day). Also, we do not refund the cost of return shipping.
Returns really are easy and hassle free:
- It is no problem if you used the system, that was the point! We will still take it back even if there is reasonable wear-and-tear
- It is no problem if you buried the wire, we will still take it back. (If you can't or don't want to dig the wire back up, we will just charge you the regular price for the wire you kept)
- The 30 days starts from the time you receive the package so you have plenty of time to do the installation and training. If you need a little extra time, let us know.
- Pretty much the only time we don’t take returns is if it is well after the 30 days, or the unit is seriously damaged.
We want you to have a great experience, and want to make this RISK FREE. We also know that if you take the time to put in your system and do the training (with a little help from us), you and your faithful dog will be happy with the results (see our testimonials
). We are really proud of the great results our customers get. If you are one of the few who aren't totally satisfied, we feel awful and feel like the least we can do is give you back your money.
To make a return, email us at firstname.lastname@example.org
for a return authorization number and the return shipping address. Write the return authorization number on your box, and ship it back to the specified address. Once you have shipped the return, please send us the confirmation number. (We will not be responsible for shipments lost in transit with no confirmation number) The refund will be credited back to your credit card and will take 2-3 weeks to process.