Stu’s 30 Day Containment Guarantee
If your dog is not completely contained within 30 days, we will give you a complete refund of your purchase. In fact, if you are unsatisfied for any reason, we will refund 100% of your purchase price. It’s that simple.
- No restocking fee
- No store credit
The Details: If you are unsatisfied for any reason, Simply e-mail us at firstname.lastname@example.org within 30-days of receipt. We will send you return instructions and a return authorization number. Just mail the package back (you are responsible for return shipping).
Note: that Dog Fence DIY is not responsible for returns lost or damaged in transit and/or that do not have a tracking number.
We will issue you a full refund of your purchase price.
We do not refund premium shipping, like UPS Next-Day-Air.
Why are we so Confident?
We are the only company with the confidence to provide a containment guarantee because we know when you have an expert on your side, containment really is easy.
Our mission is to solve your dog containment problem. We do this everyday for customers by helping them with:
- Selecting a System – we help you choose the system that is the best choice for your dog. Our detailed dog fence reviews help you find the system that best meets your needs and ultimately is a long-term solution.
- Installation – we share the professional tips for making your dog fence installation quick and easy. Our team can will you plan your layout so it fits your yard.
- Training Your Dog – we use a modern approach to training that ensures dogs understand what is expected of them before we apply the stress of the correction. And we add an extra step, training the dogs using their biggest temptations to make sure they are ready for anything.
And if you have a problem, chances are one of our experienced experts has seen it before and can get you back on the right path.
Frequently Asked Questions
Q: What if I need longer than 30 days?
A: We understand that sometimes it takes a little longer than 30 days. If you need a few extra days, just call us at 888 936 4349 or e-mail us at email@example.com.
Q: I used the dog fence and it got a little scuffed? Do I still get a refund if it is not in perfect condition?
A: Yes. It is fine if you used the dog fence system, that was the point! We still provide a full refund.
Q: I buried the wire and don’t want to dig it all up again. Can I return everything else?
A: Yes. If you keep the wire, we will just charge you the regular price for the dog fence wire you kept. (i.e. $21.95 per 500 foot roll for 20-gauge wire)
Q: How long will a refund take?
A: Refunds take 1-3 weeks to process.
Q: What form is the refund?
A: We issue your refund in the same form that you paid. For example, if you paid using a credit card, we will refund the money to that credit card.